Shipping & Customs

• How long does international shipping take?

International orders generally take 14–15 business days to arrive, depending on cross-border transit time and local customs processing in your country.

• How can I track my order?

Once your package is dispatched, we will send your tracking number along with a direct tracking link to your Email and WhatsApp. You can click the link to view real-time delivery updates.

• Why do I need to provide my Tax ID/National ID and a photo of it?

Certain destination countries mandate a Tax ID, National ID number, and a full photo of your official government ID (such as a Passport or National ID card) for customs clearance. This is a mandatory regulation set by local government authorities to release your package.

• Is my personal data and ID photo secure?

Yes, absolutely. Your identity information and photo are strictly used for official customs clearance purposes only. We respect your privacy and will never store, share, or use your documents for any other purpose.

• What should I double-check before placing my order?

Please make sure your Full Name, Active Phone Number, Email Address, and Postal Code are complete and accurate to prevent customs delays or failed deliveries.

• Need further assistance?

If you have any questions regarding your shipment, please contact us via Email or WhatsApp. Our support team is ready to help!